Frequently Asked Questions

How can I contact customer service?

You can reach our customer service team through our Contact page or
send an email to our support team at: support@overzy.com

Where do you deliver?

We deliver to Germany, Austria, and the United Kingdom.

What are the shipping costs?

We do not charge shipping fees. Shipping is always FREE.

How long does it take until I receive my order?

Below you will find the estimated delivery times for all packages:

• Order cutoff time:
5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time
will be processed on the next business day, which may extend the delivery time by an additional day.

• Processing time: 1 to 2 business days (Monday to Friday). Once your
order has been processed, it will be shipped with one of our trusted
shipping partners.

• Transit time: 4 to 7 business days (Monday to Friday).

• Estimated total delivery time: 5 to 9 business days.

For more details, please see our Shipping Policy.

Are my payment details safe with you?

Your safety is our highest priority. All transactions on our website are encrypted with the most advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

What payment methods do you accept?

We accept various payment methods to make your shopping experience as convenient as possible. These include:

  • PayPal
  • Common credit cards such as Visa,
    MasterCard, and American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

Depending on your region, additional local payment methods may be available and will be shown at checkout. For more information, please see our Payment options.

Where can I learn more about payment and data processing?

For more information, please see our:

The estimated delivery time has passed. Where is my order?

In 99% of cases, orders are delivered within the specified delivery time. However, in rare cases, there may be delays in the shipping process.

You can check the status of your order here: Track Order

If you have not received your order 3 days after the estimated delivery time has passed, please contact us through our Contact Page.

How long after purchase can I request a refund?

A refund request can be made within 30 days of delivery of the goods.

For more information, please see our Return &
Refund Policy.